Frequently Asked Questions
Find the answers to your Frequently Asked Questions for Rhino products
Here are some common queries. If you can’t find the answer you’re looking for, please contact us.
Sizing
See our Tyre Size Guide here: https://mudguards.co.nz/rhino-tyre-size-guide/
Ordering
If you’d like to apply for an account with Rhino, please complete our account application form here and one of our team will be in touch. Our credit terms are simple – payment upfront on your first order and then stritcly 20th of the month following invoice. Exceptions to this are for custom products, light trailer orders and export.
Orders received prior to 2pm will be generally be shipped the same working day – to ensure your order leaves the same day please order as early as possible. There are a few exceptions to this timing – non-stock items, custom items, large stock orders and most car trailer products. With this whole Covid-19 gig, we do experience weeks where this doesn’t go to plan due to spikes in demand or supply chain – we communicate this at the time of order.
Freight
Freight is sent using the most cost-effective and practical means. Our streamlined systems and relationships with freight companies ensure that your orders will be delivered as quickly as possible. In New Zealand, we use Post Haste for small/loose items and Mainfreight for items on a pallet. In Australia, we use Aus Post / NZ Post for small/loose items and Mainfreight for items on a pallet. Post Haste tracking is here and Mainfreight tracking is here. Check out our dedicated FAQ on Freight – track and trace orders.
Every order we send is assessed for the most cost-effective mode of delivery – either on a pallet or via a courier.
The Health and Safety of our team, freight companies and customers is our top priority. Lifting overweight, bulky and odd-shaped freight is a risk that we have mitigated through limiting the size of any one package to 20kg. This changed in July 2021 following a review of our manual handling processes.
Most guards will still be dispatched as normal. Some guards will now be dispatched as singles or two (rather than packs of 2, 3, or 4) or on a pallet (whichever is more cost-effective). This will impact a limited range of large or heavy products such as Spreader Guards, Tandem Truck Mudguards (plastic and stainless), Aluminium Truck Mud Guards and Stainless Steel Truck Mudguards.
You can track and trace the location of your order. How? View our freight tracking instructions here: https://mudguards.co.nz/freight-shipping-tracking/
Markets
The full list of light trailers options are here.
Rhino trailer mudguards are NZ-made and suit all light trailers in NZ, Australia and internationally. Rhino mudguards are used on boat trailers, car trailers, horse floats, hot rods, jetski trailers, motorbike trailers and utes. We have an extensive range of single trailer, tandem trailer and triaxle trailer mud guards, along with customisation and extra services including hole punching. We use all materials and thicknesses, including plastic and metals – aluminium, bare steel, galvanised steel, plastic and stainless steel.
If you order light trailer guards in volumes of more than 10 then it is likely you qualify for wholesale / trade pricing. To find out more, please complete the form here. You will need to be of sufficient size, place orders regularly and have excellent credit performance to be eligible.
Products
When you order Rhino chassis poles, these include FREE Cap 50 in Grey (for the inner end of pole closest to the chassis) and FREE R40 reflectors for the end of the pole. If you would like different colours to this to match the a colours scheme such as the guards or saddles, please let us know at the time of order. The full range of caps are listed here and here.
The Rhino Product Catalogue can be downloaded instantly. Please complete the form here and once complete you will be given a download link.
We have a comprehensive range of chassis poles for various uses that customers ask for and more in the pipeline.
- CPO – industry standard.
- CPO950 – extra long (950mm) industry standard
- CPOL – the gold standard with two fitting holes.
- CPOL625 – as above but a little shorter.
- CPS – straight and does the job.
- CPOS – extra long base for those difficult applications.
- STCPO – stainless industry standard
- STCPOL – absolute gold standard with two fitting holes – all in polished stainless.
- STCPOL625 – as above but a little shorter.
We currently have 18 colours in our plastic mudguards range. The digital colour swatch can be viewed here. If you would like a physical colour swatch please click here. We also do custom colours for large enough orders as we did for Iso in conjunction with Patchell and Southpac Trucks – please email us here for more details.
We are always interested in new products, including custom products. For new projects we have a range of criteria that we assess including company fit, ease of doing business, commercial viability and scale/size of future potential. To start a conversation about new or custom products please complete the form here or contact us here.
We offer the full range of material options and thicknesses for light trailers. This includes (in alphabetical order):
- Aluminium checker plate / tread plate – 3mm.
- Aluminium propellor plate – 3mm.
- Aluminium smooth – 3mm.
- Bare steel (cold rolled) – 1.2mm, 2mm, 2.5mm.
- Galvanised steel – 1.2mm, 2mm, 2.5mm.
- Plastic – virgin and recycled material.
- Stainless steel – 1.2mm.
We currently sell four sizes of injection moulded mudflaps in white. We will be releasing a game-changing mudflaps product line in 2021 – watch this space!
Rhino recycled mudguards are made from recycled mudguards. These are a circular product that reduce the waste to landfill and lowering carbon emissions. You can see all the details in the launch story here. The colour code for these is “REC”, for example if you are ordering a PL12063, use PL12063-REC.
Good question! Check out our blog post here!
Our proprietary technology gives Rhino guards a distinct advantage over other stainless steel guards.
- Material thickness. We use 1.2mm material which gives the perfect mix of performance and weight.
- Bright finish. The 304 stainless steel bright annealed (BA) finish is cold rolled stainless steel that is annealed in a controlled atmosphere to retain a highly reflective finish.
- Perfect edges. The radius edges are perfectly smooth with no ripples.
- Strength and smooth finish. Each end of the guard are folded over giving extra strength and a smooth finish without dents.
Sustainability
Our plastic guards are 100% recylable, check out the launch story here. Please see our Recycling page here for the requirements. To register for guard recycling, please complete the simple form here.
Almost all our products and packaging are recyclable.
- Guard bags (Stream 4) – via your local plastic recycler.
- Metal guards, poles and fixing (aluminium, stainless and steel) – via your local metal recycler.
- Packaging – cardboard and paper – via your local paper/board and wood recycler.
- Pallets – via your local wood recycler.
- Plastic guards are recycable via the Rhino recycling program.
Products and packaging currently not recyclable that we are actively working on
- caps, clamps and saddles.
Frequently Asked Questions
Find the answers to your Frequently Asked Questions for Rhino products
Here are some common queries. If you can’t find the answer you’re looking for, please contact us.
Sizing
See our Tyre Size Guide here: https://mudguards.co.nz/rhino-tyre-size-guide/
Ordering
If you’d like to apply for an account with Rhino, please complete our account application form here and one of our team will be in touch. Our credit terms are simple – payment upfront on your first order and then stritcly 20th of the month following invoice. Exceptions to this are for custom products, light trailer orders and export.
Orders received prior to 2pm will be generally be shipped the same working day – to ensure your order leaves the same day please order as early as possible. There are a few exceptions to this timing – non-stock items, custom items, large stock orders and most car trailer products. With this whole Covid-19 gig, we do experience weeks where this doesn’t go to plan due to spikes in demand or supply chain – we communicate this at the time of order.
Freight
Freight is sent using the most cost-effective and practical means. Our streamlined systems and relationships with freight companies ensure that your orders will be delivered as quickly as possible. In New Zealand, we use Post Haste for small/loose items and Mainfreight for items on a pallet. In Australia, we use Aus Post / NZ Post for small/loose items and Mainfreight for items on a pallet. Post Haste tracking is here and Mainfreight tracking is here. Check out our dedicated FAQ on Freight – track and trace orders.
Every order we send is assessed for the most cost-effective mode of delivery – either on a pallet or via a courier.
The Health and Safety of our team, freight companies and customers is our top priority. Lifting overweight, bulky and odd-shaped freight is a risk that we have mitigated through limiting the size of any one package to 20kg. This changed in July 2021 following a review of our manual handling processes.
Most guards will still be dispatched as normal. Some guards will now be dispatched as singles or two (rather than packs of 2, 3, or 4) or on a pallet (whichever is more cost-effective). This will impact a limited range of large or heavy products such as Spreader Guards, Tandem Truck Mudguards (plastic and stainless), Aluminium Truck Mud Guards and Stainless Steel Truck Mudguards.
You can track and trace the location of your order. How? View our freight tracking instructions here: https://mudguards.co.nz/freight-shipping-tracking/
Markets
The full list of light trailers options are here.
Rhino trailer mudguards are NZ-made and suit all light trailers in NZ, Australia and internationally. Rhino mudguards are used on boat trailers, car trailers, horse floats, hot rods, jetski trailers, motorbike trailers and utes. We have an extensive range of single trailer, tandem trailer and triaxle trailer mud guards, along with customisation and extra services including hole punching. We use all materials and thicknesses, including plastic and metals – aluminium, bare steel, galvanised steel, plastic and stainless steel.
If you order light trailer guards in volumes of more than 10 then it is likely you qualify for wholesale / trade pricing. To find out more, please complete the form here. You will need to be of sufficient size, place orders regularly and have excellent credit performance to be eligible.
Products
When you order Rhino chassis poles, these include FREE Cap 50 in Grey (for the inner end of pole closest to the chassis) and FREE R40 reflectors for the end of the pole. If you would like different colours to this to match the a colours scheme such as the guards or saddles, please let us know at the time of order. The full range of caps are listed here and here.
The Rhino Product Catalogue can be downloaded instantly. Please complete the form here and once complete you will be given a download link.
We have a comprehensive range of chassis poles for various uses that customers ask for and more in the pipeline.
- CPO – industry standard.
- CPO950 – extra long (950mm) industry standard
- CPOL – the gold standard with two fitting holes.
- CPOL625 – as above but a little shorter.
- CPS – straight and does the job.
- CPOS – extra long base for those difficult applications.
- STCPO – stainless industry standard
- STCPOL – absolute gold standard with two fitting holes – all in polished stainless.
- STCPOL625 – as above but a little shorter.
We currently have 18 colours in our plastic mudguards range. The digital colour swatch can be viewed here. If you would like a physical colour swatch please click here. We also do custom colours for large enough orders as we did for Iso in conjunction with Patchell and Southpac Trucks – please email us here for more details.
We are always interested in new products, including custom products. For new projects we have a range of criteria that we assess including company fit, ease of doing business, commercial viability and scale/size of future potential. To start a conversation about new or custom products please complete the form here or contact us here.
We offer the full range of material options and thicknesses for light trailers. This includes (in alphabetical order):
- Aluminium checker plate / tread plate – 3mm.
- Aluminium propellor plate – 3mm.
- Aluminium smooth – 3mm.
- Bare steel (cold rolled) – 1.2mm, 2mm, 2.5mm.
- Galvanised steel – 1.2mm, 2mm, 2.5mm.
- Plastic – virgin and recycled material.
- Stainless steel – 1.2mm.
We currently sell four sizes of injection moulded mudflaps in white. We will be releasing a game-changing mudflaps product line in 2021 – watch this space!
Rhino recycled mudguards are made from recycled mudguards. These are a circular product that reduce the waste to landfill and lowering carbon emissions. You can see all the details in the launch story here. The colour code for these is “REC”, for example if you are ordering a PL12063, use PL12063-REC.
Good question! Check out our blog post here!
Our proprietary technology gives Rhino guards a distinct advantage over other stainless steel guards.
- Material thickness. We use 1.2mm material which gives the perfect mix of performance and weight.
- Bright finish. The 304 stainless steel bright annealed (BA) finish is cold rolled stainless steel that is annealed in a controlled atmosphere to retain a highly reflective finish.
- Perfect edges. The radius edges are perfectly smooth with no ripples.
- Strength and smooth finish. Each end of the guard are folded over giving extra strength and a smooth finish without dents.
Sustainability
Our plastic guards are 100% recylable, check out the launch story here. Please see our Recycling page here for the requirements. To register for guard recycling, please complete the simple form here.
Almost all our products and packaging are recyclable.
- Guard bags (Stream 4) – via your local plastic recycler.
- Metal guards, poles and fixing (aluminium, stainless and steel) – via your local metal recycler.
- Packaging – cardboard and paper – via your local paper/board and wood recycler.
- Pallets – via your local wood recycler.
- Plastic guards are recycable via the Rhino recycling program.
Products and packaging currently not recyclable that we are actively working on
- caps, clamps and saddles.