Some customers have been experiencing issues fitting Cap50’s to chassis poles. Some caps are a loose fit inside the inner end of chassis poles. We sincerely apologise for this situation. It is a result of matters outside out control. Please see the explanation and steps below we have taken to remedy this.
Root Cause Analysis
Rhino have reviewed our manufacturing processes and supply chain. With supply chains affected by Covid-19 related issues, sources of pipe supplies into NZ have changed. Along with our suppliers, we have undertaken considerable research and development testing over the past year into the strength and bendability of pipe supply – both of which are favourable compared to previous supply. One pipe supply had a very small change (0.3mm) in the inside diameter of pipe, which is still well within the AS1074 standard (i.e. the pipe is conforming). This change of inside diameter has resulted in some loose-fitting caps. Cap50 measurements have not changed.
Short term solution
The caps can be either be fixed into the poles with silicon or the caps can be strapped with insulation tape prior to inserting into poles.
We have resolved the issue by a small re-sizing of Cap50’s, however these will not be in the market for another few months – progressively changing throughout the remainder of 2021. Thank you for your understanding and patience with this matter.