Overview
Some customers have been experiencing issues fitting Cap50’s to chassis poles. Some caps are a loose fit inside the inner end of chassis poles. We sincerely apologise for this situation. It is a result of matters outside out control. Please see the explanation and steps below we have taken to remedy this.
Root Cause Analysis
Rhino have reviewed our manufacturing processes and supply chain. Along with our suppliers, we have undertaken considerable research and development testing into the specifications, strength and bendability of pipe supply.
All pipe is produced to AS1074 Standard. Please note that the pipe diameters can change +/- 10% and still be compliant with AS1074 Standard.
For example, one pipe supply measured had a very small change (0.3mm) in the inside diameter of pipe, which is still well within the AS1074 standard (i.e. the pipe is conforming). This tiny change of inside diameter was enough to result in some loose-fitting caps.
Solutions
Tooling – We have undertaken a small re-sizing of Cap50’s tooling. Any tooling change is permanent and cannot be reversed so we are limited to the amount of change in tooling before caps do not fit all poles, given the 10% tolerance under AS1074 standard.
Fitting – The caps can be either be fixed into the poles with silicon or the caps can be strapped with insulation tape prior to inserting into poles.
Thank you for your understanding and patience with this matter – unless there is a change in the 10% tolerance in AS1074 Standard there will be variation in pipe diameter and potential for loose caps.